WABA ConnectBitrix24 × Twilio

Connecting to Bitrix24…

Install WABA Connect

Contact details

How can we reach you?

Share your details for installation support, or skip this step. We will not subscribe you to marketing.

First nameLast nameWork emailPhone number

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Connect your local application

Enter the credentials from your Bitrix24 local application. Both fields are required to complete installation.

Client IDClient secret

Personal CRM access

Your administrator provides your extension authorization code in Users.

Settings Users

Settings

Twilio connection

Connect your account to load WhatsApp numbers and configure calling.

Account SIDAPI KeyAPI Secret

CRM timeline

Messages and calls are saved to the matching CRM records. Completed call recordings are attached automatically.

Checking synchronization…

WhatsApp templates

Employees can send approved templates when a customer's messaging window is closed.

Users

Manage employee access and assigned WhatsApp numbers.

Add user

Back to users

Add user

Bitrix24 employee

Assigned numbers

Calls and messages can use any assigned number.

Cancel

Extension access

Extension authorization code

Share this code with the employee

Enter this code in the extension first, then authorize Bitrix24. Regenerating it revokes the previous code.

Activity

Outgoing calls and messages · last 30 days · UTC

Daily activity

CallsMessages

Call outcomes

Message delivery

View daily values

Only activity recorded for this employee is included. Shared incoming activity is not included.

WABA Connect · Customer conversations in context

Create WhatsApp template

Template name

Use lowercase letters, numbers and underscores.

Language code Category Message

Write the complete message without placeholders. WhatsApp reviews the text and category before employees can send it.

Delete template?

This removes the template from Twilio and WhatsApp for everyone using this account. Sent messages remain in history.

Choose phone numbers

Search numbers

Delete user?

This removes access to this application and revokes the extension authorization code. The Bitrix24 employee and recorded history remain.