WABA Connect

End-User License Agreement

Terms for the WABA Connect Bitrix24 application and Chrome extension.

Effective November 13, 2026 · Version 2026-11-13

This End-User License Agreement (“EULA”) is a legal agreement between you and EMCsoft for WABA Connect, available at wabaconnect.emcsoft.io and through Bitrix24 and its Chrome extension.

This EULA agreement governs your acquisition and use of our WABA Connect software (“Software”) directly from EMCsoft or indirectly through a EMCsoft authorized reseller or distributor (a “Reseller”).

Please read this EULA agreement carefully before completing the installation process and using the software. It provides a license to use the WABA Connect software and contains warranty information and liability disclaimers.

If you register for a free trial of the WABA Connect software, this EULA agreement will also govern that trial. By installing and/or using the WABA Connect software, you are confirming your acceptance of the Software and agreeing to become bound by the terms of this EULA agreement.

If you are entering into this EULA agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these terms and conditions. If you do not have such authority or if you do not agree with the terms and conditions of this EULA agreement, do not install or use the Software, and you must not accept this EULA agreement.

This EULA agreement shall apply only to the Software supplied by EMCsoft herewith regardless of whether other software is referred to or described herein. The terms also apply to any EMCsoft updates, supplements, Internet-based services, and support services for the Software, unless other terms accompany those items on delivery. If so, those terms apply.

WABA Connect service

The Software includes a Bitrix24 integration, its backend service and a Chrome extension for Twilio WhatsApp Business messaging and calling. Administrators connect their Twilio account and assign numbers. Each employee authorizes their own Bitrix24 access. Reading CRM communication history follows that employee's CRM access; initiating communication additionally requires an assigned number.

Twilio, WhatsApp/Meta, Bitrix24 and Chrome provide separate services subject to their own terms, availability and charges. You are responsible for the relevant accounts, messaging opt-ins, calling permissions, lawful call recording and notices to participants. Accepting this EULA does not grant permission to contact a customer or record a call.

Assigning a number configures its routing for WABA Connect, including the application's Messaging Service and voice configuration. Existing routing for another application may be replaced. The Chrome side panel must remain open to receive calls. Provider restrictions, approval decisions and network availability may limit communication.

Contact EMCsoft for application pricing and any applicable commercial terms. Provider usage and subscriptions are separate. This page does not promise a free plan, trial period or response-time guarantee.

See the Privacy Policy for data processing and the data deletion instructions for removal requests. Uninstallation disables the integration but does not automatically erase stored history or copies already exported to your CRM.

License Grant

EMCsoft hereby grants you a non-transferable, non-exclusive licence to use the WABA Connect software on your Bitrix24 in accordance with the terms of this EULA agreement.

You are permitted to install the WABA Connect software under your control. You are responsible for ensuring your Bitrix24, internet browser and necessary software meet the minimum requirements of the WABA Connect software.

You are not permitted to:

  • Edit, alter, modify, adapt, translate or otherwise change the whole or any part of the Software nor permit the whole or any part of the Software to be combined with or become incorporated in any other software, nor decompile, disassemble or reverse engineer the Software or attempt to do any such things
  • Reproduce, copy, distribute, resell or otherwise use the Software for any commercial purpose
  • Allow any third party to use the Software on behalf of or for the benefit of any third party
  • Use the Software in any way which breaches any applicable local, national or international law
  • Use the Software for any purpose that EMCsoft considers is a breach of this EULA agreement

Intellectual Property and Ownership

EMCsoft shall at all times retain ownership of the Software as originally downloaded (installed) by you and all subsequent downloads (installations) of the Software by you. The Software (and the copyright, and other intellectual property rights of whatever nature in the Software, including any modifications made thereto) are and shall remain the property of EMCsoft.

EMCsoft reserves the right to grant licences to use the Software to third parties.

Termination

This EULA agreement is effective from the date you first use the Software and shall continue until terminated. You may terminate it at any time upon written notice to EMCsoft.

It will also terminate immediately if you fail to comply with any term of this EULA agreement. Upon such termination, the licenses granted by this EULA agreement will immediately terminate and you agree to stop all access and use of the Software. The provisions that by their nature continue and survive will survive any termination of this EULA agreement.

Governing Law

This EULA agreement, and any dispute arising out of or in connection with this EULA agreement, shall be governed by and construed in accordance with the laws of Republic of Lithuania.

Contact

EMCsoft, ZHIRMUNU 57-50, LT-09110, Lithuania. Contact us through EMCsoft support or our contact page.